Property maintenance crew knowledge

Property maintenance notes that stay when the crew changes

The same buildings come back every week. The loading dock, the badge desk, and the “don’t use the front lot” rule should not depend on who is on the truck today.

One company subscription · Invite your crew · $9.99/month

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Recurring sites outlast the person who learned them

Property maintenance companies inherit tribal knowledge: which hospital dock tows you, which mechanical room key is labeled wrong, which tenant complains if you start too early. That lives in group chats and in the head of the lead. When they take a day off, a capable crew still shows up unprepared.

Site instructions that should not be a text thread

Parking and loading

Hospital job: loading dock on 4th. Street parking gets towed. Trailer must be off the dock by 10. In SiteSight that lives on the job with a photo of the dock entrance, not in a 2019 text.

Building access

East desk for badges. Freight elevator is the only legal path for tools. Roof hatch stick is in the cage labeled B. After-hours alarm is on a 30-second delay. The next tech should see this before they leave the shop.

Recurring visit instructions

Check the roof drains after rain. Don’t use the tenant’s restroom on 3. Filters for AHU-2 are in the penthouse, not the basement. Attach the site SOP and last visit’s notes so a handoff is opening a job, not a briefing.

How SiteSight holds a maintenance site

  • Create the property once. Every return visit opens the same job.
  • Attach equipment this site actually uses — ladders, filters, specialty tools left on site vs on the truck.
  • Record known hazards the crew has already found: wet docks, low pipes, aggressive dogs in the service corridor.
  • Keep SOPs for how this company services this building, not a generic checklist that ignores the loading dock.
  • Notes and photos capture punch items, “left the key with Maria,” and what changed since last month.
  • Weather next to the job (optional company weather key) is there so people are not checking a separate app before a roof or exterior day. It is not a work-authorization tool.

Maintenance details that belong on the site

Parking and loading

Docks, tow-away zones, trailer rules, after-hours lots.

Access

Badges, keys, alarms, which door is actually unlocked.

Recurring visits

What this stop always includes, and what only happens after weather.

Property-specific instructions

Tenant rules, quiet hours, who to ask for on site.

Staff handoffs

Viewer and Editor access so the office and the field share one record.

SOPs and photos

How we do this building, plus what the last visit looked like.

The whole crew sees the same job

Invite workers into the company workspace. Viewers can read job notes. Editors can add what they learned on site. Owners control who stays when someone leaves. The job remembers either way.

$9.99/month per company — not per seat. See company pricing.

SiteSight is job-site notes and crew knowledge, not scheduling or invoicing software.